Head of Strategy
As Head of Strategy, Kevin O’Toole has helped transform Flightglobal into aviation’s leading data provider across aircraft finance, aerospace and air travel sectors, along the way bringing key acquisitions such as Innovata, Ascend and ACAS into the group. Until 2005 he was Editor of Airline Business, where he led a relaunch of the industry’s leading boardroom magazine, having previously worked on sister magazine Flight International. He has worked as a journalist sinc...more
Managing Director Etihad Guest
Yasser Al Youseuf, an Emirati national, is the Managing Director for Etihad Guest, the award winning loyalty programme for Etihad Airways, and its loyalty partners Air Serbia, Air Seychelles and Etihad Regional. Yasser's has a rich background in the loyalty industry having worked for Emirates Skywards.
In addition to his prfessional experience, Yasser also achieved a higher diploma with Honors in Business Information Technology at Dubai's Men's College and an MBA in Aerospa...more
Kyle Armstrong is the Co-Founder and CEO of Kaligo Travel Solutions, the global leader for innovative travel and loyalty technology. Established in Singapore in 2014 with offices across APAC, Europe and the Americas, Kaligo Travel Solutions enables 50+ of the world's leading airline and financial services loyalty programs to drive spend, engagement and retention through rewarding travel experiences. At Kaligo. Kyle is focused on developing the strategic direction for the company, drivi...more
Ravindra Bhagwanani is the founder and managing director of Global Flight. After his youth in Switzerland and his education as aeronautical engineer at the Berlin University of Technology and the Ecole Nationale de l’Aviation Civile (ENAC) in Toulouse, he quickly managed to get established as one of the most respected experts in the travel loyalty industry and interacts with loyalty professionals at a range of different companies on all continents. He also gets regularly featured in ...more
Senior Vice President Loyalty
Senior Director, Loyalty, Partnerships & Products
Jonathan Clarkson is Senior Director, Loyalty, Partnerships & Products at Southwest Airlines Co. He is responsible for overseeing the award-winning Rapid Rewards frequent flyer program, the airline's co-brand credit card relationship, and other key partnerships which enhance Southwest’s unique and differentiated travel experience. Since its re-launch in 2011, the All-New Southwest Airlines Rapid Rewards program has generated more than $500 million in incremental revenue...more
Collaboration Industry Consultant and Analyst
David Danto has had over three decades of delivering successful business outcomes in media and collaboration technology for various firms in the corporate, broadcasting and academic worlds.
David's efforts have been recognized by many premiere industry organizations, serving as The Director of Emerging Technologies for the non-profit IMCCA; as adjunct faculty for InfoComm International; as a National Association of Broadcasters “Pick-Hits” judge for Broadcast Engi...more
Chief Product Officer
Survey Sampling International (SSI)
Bob Fawson is Chief Product Officer at SSI. Prior to SSI, he served as Chief Access, Supply and Engagement Officer at Opinionology, which later joined with Survey Sampling International to form SSI. While at Opinionology, Fawson expanded the company's portfolio of online sampling methods and improved methods for managing online panel inventories.
Known for his expertise across diverse topics – from panel recruiting and sample routing to Address-Based Sampling &ndas...more
Loyalty & Reward Program Strategy
As a loyalty and reward program strategist, David has an intuitive understanding of what makes frequent flyers loyal. Believing that Loyalty programs must enhance the overall value of the product, David focuses on the critical link between loyalty strategy and the customer experience; developing strategies to drive revenue increases through increased member loyalty, engagement & satisfaction.”
Head of Presales and Marketing
Loyalty Partner Solutions
David Glantz is the responsible Director for the Presales department and the Marketing department at Loyalty Partner Solutions (LPS), a leading provider of technology solutions for loyalty programs, headquartered in Munich, Germany. He is an expert in loyalty, CRM and digital marketing with more than 10 years of experience in the market.
David was previously Director Presales and Service Implementation of Comarch, were he was responsible for business development, the presale...more
VOILÀ Hotel Rewards
Peter has over seventeen years driving the vision, technology, growth, and profitability of several loyalty, digital entertainment, and real estate brands. As a pioneer in early streaming media, he was the founder of the first music video website, MUSICVIDEOS.com, which ultimately became Yahoo! Music. Peter now serves as the CMO of Hospitality Marketing Concepts and the Managing Director of VOILÀ Hotel Rewards (voilahotels.com), the world’s number one loyalty program for indep...more
Frequent Flyer and High Value Customers Director
LATAM Airlines Group
Vice President Brand, Marketing & Customer Loyalty
Executive Director Content
Max Kingsley-Jones has been Executive Director Content for FlightGlobal since April 2015. He was appointed editor of Flight Airline Business in December 2010, having previously spent 14 years with Flight International where he was ultimately Deputy Editor. Prior to joining Flight in May 1996 as Commercial Aviation Editor, Max spent a decade with Flight Ascend Consultancy’s predecessor Airclaims. He also had a short spell in 2010 with Aviation Week magazine as London burea...more
Thom Kozik leads Marriott’s global Loyalty programs as part of the company’s Marketing team, overseeing the Marriott Rewards and The Ritz-Carlton Rewards programs, various airline and travel partnerships, as well Marriott’s branded credit card programs worldwide.
Thom brings a unique perspective to the position with his diverse and successful background as a digital product developer, venture capitalist, and Internet entrepreneur. Early in ...more
Gary Leff is author of the oldest frequent travel blog, ViewFromTheWing.com, co-founder of the Milepoint.com frequent flyer community, and chair of nominations for the FreddieAwards.com. Conde’ Nast Traveler named him as one of “The World’s Top Travel Specialists” (2010-Present).
Head of Loyalty
Alex Malfitani heads TudoAzul, the loyalty program for Azul Brazilian airlines. Alex was a member of the team that founded Azul in 2008 and before running TudoAzul he was the airline’s treasurer and head of corporate finance. Before Azul, Alex worked at United Airlines in Chicago, where he occupied several positions in strategic planning, treasury and finance. His experience also includes five years in banking, in positions such as fund manager at Deutsch...more
Pizza in Motion
Edward Pizzarello is the co-founder of the travel community Milepoint and authors the travel blog Pizza In Motion. With a focus on family travel, loyalty programs and PaxEx, he also enjoys showing the world to his wife and two young children.
Senior Director, Loyalty Marketing
Julia Russell holds the position of Senior Director, Global Loyalty Strategy & Innovation at Wyndham Hotel Group, where she is responsible for managing the value proposition and global acquisition strategy across all channels for the Wyndham Rewards loyalty program. Prior to joining the company in 2013, Julia worked for American Express for 14 years in a variety of strategy, business development and product marketing roles. Prior to American Express, Julia worked for the Fr...more
One Mile At A Time
Ben Schlappig is a travel consultant, blogger, and avid points collector. He travels nearly 500,000 miles a year and lives in hotels full time. He holds top tier status with a variety of airlines and hotels, and is an expert on maximizing miles & points for travel experiences. He chronicles his adventures, along with industry news, on his blog, One Mile At A Time, which has over a million unique visitors a month. Ben regularly appears in international media as an expert ...more