Managing Director Etihad Guest
Yasser Al Youseuf, an Emirati national, is the Managing Director for Etihad Guest, the award winning loyalty programme for Etihad Airways, and its loyalty partners Air Serbia, Air Seychelles and Etihad Regional. Yasser's has a rich background in the loyalty industry having worked for Emirates Skywards.
In addition to his prfessional experience, Yasser also achieved a higher diploma with Honors in Business Information Technology at Dubai's Men's College and an MBA in Aerospa...more
VP of Partnerships
Jamie Anderson joined Points in 2005 and is the Vice President of Partnerships. He leads the team responsible for the management and growth of a global network of loyalty partners. During his 12 year tenure at Points, Jamie has formed partnerships with a growing portfolio of global loyalty brands by focusing on their needs and revenue goals.
Prior to joining Points, Jamie held various management and leadership roles at AOL, Doubleclick and LoyaltyOne. He has an MBA specialisi...more
Chief Strategy Officer
David Andreadakis is the Chief Strategy Officer, responsible for the loyalty strategy and business development at Kobie Marketing. Andreadakis has extensive experience analyzing the strategic and financial aspects of loyalty strategy and program development for clients and their customers, as well as providing insights that will help enhance Kobie’s design, analytical, behavioral and platform offerings.
Prior to joining Kobie, Andreadakis was the Director of Strategy and Business...more
Kyle Armstrong is the Co-Founder and CEO of Kaligo Travel Solutions, the global leader for innovative travel and loyalty technology. Established in Singapore in 2014 with offices across APAC, Europe and the Americas, Kaligo Travel Solutions enables 50+ of the world's leading airline and financial services loyalty programs to drive spend, engagement and retention through rewarding travel experiences. At Kaligo. Kyle is focused on developing the strategic direction for the company, drivi...more
Ravindra Bhagwanani is the founder and managing director of Global Flight. After his youth in Switzerland and his education as aeronautical engineer at the Berlin University of Technology and the Ecole Nationale de l’Aviation Civile (ENAC) in Toulouse, he quickly managed to get established as one of the most respected experts in the travel loyalty industry and interacts with loyalty professionals at a range of different companies on all continents. He also gets regularly featured in ...more
Senior Vice President Loyalty
Graduated from ESSEC (France), Isabelle Birem joined the Air France group in 1989. She held several positions in the Commercial Division before being promoted as Managing Director for Air France Argentina and Chile, based in Buenos Aires.
In 2005, she moved to Sao Paulo as Managing Director Air France Brazil where, among other projects, she managed the integration of the KLM and Air France teams for Brazil. In 2009, Isabelle became in charge of “Flying Blue”, the worldwide ...more
Vice President Marketing Americas
After working in a variety of product development and marketing roles over 6 years for the appliance company Breville I joined Qantas in 2004. My first role was in the Customer Experience team, working on the development of the A380 Business Class product. I worked in Customer Experience through till 2013 across a range of projects and roles including the development and implementation of Faster, Smarter Check-in, Head of Customer Experience Design, Head of International Strategy Customer ...more
Senior Marketing Manager
Alicia began her career in the aviation industry at BWIA International Airways from 1995-2006, holding various positions in Cargo, BWEE Vacations and BWEE Frequent Flyer program through her tenure at the Airline.
In 2007, she joined Caribbean Airlines, as a Senior Airline Marketing Executive with leadership experience spanning a broad range of functional areas such as Product development, Loyalty Programmes, Marketing, Advertising, Sponsorships and Promotional activities for all ...more
Senior Director, Loyalty, Partnerships & Products
Jonathan Clarkson is Senior Director, Loyalty, Partnerships & Products at Southwest Airlines Co. He is responsible for overseeing the award-winning Rapid Rewards frequent flyer program, the airline's co-brand credit card relationship, and other key partnerships which enhance Southwest’s unique and differentiated travel experience. Since its re-launch in 2011, the All-New Southwest Airlines Rapid Rewards program has generated more than $500 million in incremental revenue...more
Collaboration Industry Consultant and Analyst
David Danto has had over three decades of delivering successful business outcomes in media and collaboration technology for various firms in the corporate, broadcasting and academic worlds.
David's efforts have been recognized by many premiere industry organizations, serving as The Director of Emerging Technologies for the non-profit IMCCA; as adjunct faculty for InfoComm International; as a National Association of Broadcasters “Pick-Hits” judge for Broadcast Engi...more
General Manager, Consumer Travel, Travel & Transportation
Cindy Falschlehner is the general manager responsible for Consumer Travel at DXC Technology ((NYSE: DXC). Falschlehner has over 25 years of experience in the information services industry supporting travel and transportation clients with a career focus on client management, sales engagement and financial discipline as both an industry and account executive.
Prior to her current role, Falschlehner was senior director responsible for Airline Passenger and Consumer Travel Solut...more
Chief Product Officer
Survey Sampling International (SSI)
Bob Fawson is Chief Product Officer at SSI. Prior to SSI, he served as Chief Access, Supply and Engagement Officer at Opinionology, which later joined with Survey Sampling International to form SSI. While at Opinionology, Fawson expanded the company's portfolio of online sampling methods and improved methods for managing online panel inventories.
Known for his expertise across diverse topics – from panel recruiting and sample routing to Address-Based Sampling &ndas...more
Loyalty & Reward Program Strategy
As a loyalty and reward program strategist, David has an intuitive understanding of what makes frequent flyers loyal. Believing that Loyalty programs must enhance the overall value of the product, David focuses on the critical link between loyalty strategy and the customer experience; developing strategies to drive revenue increases through increased member loyalty, engagement & satisfaction.”
Senior Vice President, Loyalty
David Flueck is Senior Vice President, Global Loyalty for Marriott International. David leads Marriott Rewards, Starwood Preferred Guest (SPG), Ritz-Carlton Rewards, and the related co-brand credit cards from Chase and American Express.
David joined Marriott International as part of the Starwood Hotels & Resorts merger. During his 12 years at Starwood he held several senior roles leading Global Revenue Management, SPG Strategy and Operations, and the original developmen...more
Head of Presales and Marketing
Loyalty Partner Solutions
David Glantz is the responsible Director for the Presales department and the Marketing department at Loyalty Partner Solutions (LPS), a leading provider of technology solutions for loyalty programs, headquartered in Munich, Germany. He is an expert in loyalty, CRM and digital marketing with more than 10 years of experience in the market.
David was previously Director Presales and Service Implementation of Comarch, were he was responsible for business development, the presale...more
VOILÀ Hotel Rewards
Peter has over seventeen years driving the vision, technology, growth, and profitability of several loyalty, digital entertainment, and real estate brands. As a pioneer in early streaming media, he was the founder of the first music video website, MUSICVIDEOS.com, which ultimately became Yahoo! Music. Peter now serves as the CMO of Hospitality Marketing Concepts and the Managing Director of VOILÀ Hotel Rewards (voilahotels.com), the world’s number one loyalty program for indep...more
Lars is responsible for growing the Collinson business in the Americas region. He and his team work primarily in the travel and financial services sectors throughout North and South America. He joined Collinson in early 2016 and has deep loyalty experience. He has held senior sales, marketing and operational roles at American Express, MasterCard, TSYS, Cartera and Loylogic in the US, Sweden and Switzerland.
Senior Vice President
Norwegian Reward / Norwegian Airlines
Brede joined Norwegian in its start-up year in 2002, first as a consultant and as an employee since 2006. He is currently managing Norwegian Reward, the Norwegian Groups loyalty program, and he is a member of the Board of Directors of Norwegian Finance Holding (Bank Norwegian) and Norwegian Holidays. Prior to joining Norwegian, Brede has 10 years of experience from finance and management consulting with Orkla, Arthur Andersen and Ernst & Young. He holds a Master of Science Degree in Fi...more
Head of Loyalty
Andrew leads a team of loyalty professionals in managing the loyalty program of Finnair, Finnair Plus.
Having recently joined Finnair, Andrew's career has spanned roles in Direct Marketing, CRM, Customer Research and Commercial Relationship Management in industries including Publishing, Not-for-Profit and Airlines.
Executive Director Content
Max Kingsley-Jones has been Executive Director Content for FlightGlobal since April 2015. He was appointed editor of Flight Airline Business in December 2010, having previously spent 14 years with Flight International where he was ultimately Deputy Editor. Prior to joining Flight in May 1996 as Commercial Aviation Editor, Max spent a decade with Flight Ascend Consultancy’s predecessor Airclaims. He also had a short spell in 2010 with Aviation Week magazine as London burea...more
Manager, Loyalty Strategy and Airline Partnerships
Roxanne Kleebaum is Senior Manager, Loyalty Programs at Air Canada. With over 10 years’ experience in loyalty marketing at Air Canada, Roxanne has had responsibility for airline loyalty partnerships, financial card partnerships, customer recognition and loyalty program design including the introduction of the benefit choice model to the airline’s elite top tier program.
Roxanne currently has overall commercial and operational responsibility for Air Canada’ parti...more
Thom Kozik leads Marriott’s global Loyalty programs as part of the company’s Marketing team, overseeing the Marriott Rewards and The Ritz-Carlton Rewards programs, various airline and travel partnerships, as well Marriott’s branded credit card programs worldwide.
Thom brings a unique perspective to the position with his diverse and successful background as a digital product developer, venture capitalist, and Internet entrepreneur. Early in ...more
Gary Leff is author of the oldest frequent travel blog, ViewFromTheWing.com, co-founder of the Milepoint.com frequent flyer community, and chair of nominations for the FreddieAwards.com. Conde’ Nast Traveler named him as one of “The World’s Top Travel Specialists” (2010-Present).
topbonus / Air Berlin
Anton Lill, throughout his career working as Vice President and General Manager of American Express Global Business Travel, Lufthansa and AirPlus, has shown high expertise and experiences for the service industry.
Since July 2014 he has led the frequent flyer program topbonus with a visible ambition to develop and expand the program, by implementing new possibilities in collecting miles and redemption options - such as the implementation of a web shop last summer, or the planned ...more
Head of Loyalty
Alex Malfitani heads TudoAzul, the loyalty program for Azul Brazilian airlines. Alex was a member of the team that founded Azul in 2008 and before running TudoAzul he was the airline’s treasurer and head of corporate finance. Before Azul, Alex worked at United Airlines in Chicago, where he occupied several positions in strategic planning, treasury and finance. His experience also includes five years in banking, in positions such as fund manager at Deutsch...more
Managing Director, Airline Partnerships
As Managing Director, Airline Partnerships for Barclaycard US, Matt oversees strategy, product enhancement, rewards management, acquisitions and relationships with key airline partners. Matt joined Barclaycard in 2005 and has served in a variety of leadership positions across the business.
Prior to joining Barclaycard, Matt worked at MBNA in internal consulting, corporate development and foreign market expansion roles. Before his tenure in the banking industry, Matt worked in int...more
Pizza in Motion
Edward Pizzarello is the co-founder of the travel community Milepoint and authors the travel blog Pizza In Motion. With a focus on family travel, loyalty programs and PaxEx, he also enjoys showing the world to his wife and two young children.
Director Loyalty Marketing and Brand Flying Blue
Air France KLM
Sébastien gained extensive experience in a variety of sales, business development, marketing and communication positions within Air France KLM Group.
He has joined the Loyalty program of Air France KLM in 2009 (FlyingBlue) and is now Marketing and Brand Director with various responsibilities (brand strategy, brand content, communication, marketing animation) and a global objective of creating an emotional link with engaged customers to boost sales on Air France, KLM, Hop! ...more
Director Loyalty Marketing
Scott Resnick is the Director of Airline Partnerships for JetBlue Airways in New York, where he looks after the airline’s interline and codeshare strategy. Scott joined JetBlue in 2009 as Director of Revenue Analysis, within the company’s revenue management group. Prior to joining JetBlue, Scott served as a management consultant with McKinsey & Company, and also worked in international network planning at United Airlines. He graduated from Harvard College and received an MB...more
Senior Director, Loyalty Marketing
Julia Russell holds the position of Senior Director, Global Loyalty Strategy & Innovation at Wyndham Hotel Group, where she is responsible for managing the value proposition and global acquisition strategy across all channels for the Wyndham Rewards loyalty program. Prior to joining the company in 2013, Julia worked for American Express for 14 years in a variety of strategy, business development and product marketing roles. Prior to American Express, Julia worked for the Fr...more
Vice President of Loyalty Marketing
MGM Resorts International
Jordan Salmon is Vice President of Loyalty Marketing for MGM Resorts International where he oversees the award-winning M life Rewards program and strategic partnerships. Jordan began his career with the Company in 2003 and has served in a number of marketing and operations roles. Jordan has been involved in key projects including the development of M life Rewards, the opening of MGM Macau, and introduction of the M life Rewards MasterCard.
Manager, Miles & Smiles Programme
Mr. Salih Sarıçam has been the manager of the Turkish Airlines’ loyalty program Miles&Smiles since 2014. Before that he had worked on route and network analysis in Revenue Management department.
His prior experiences were on production planning, fleet management, optimization and project management in several companies.
Along with his bachelor degree in Industrial and System Engineering, his Masters is in Control and Automation Engineering Programme.
One Mile At A Time
Ben Schlappig is a travel consultant, blogger, and avid points collector. He travels nearly 500,000 miles a year and lives in hotels full time. He holds top tier status with a variety of airlines and hotels, and is an expert on maximizing miles & points for travel experiences. He chronicles his adventures, along with industry news, on his blog, One Mile At A Time, which has over a million unique visitors a month. Ben regularly appears in international media as an expert ...more