Technology & Innovation in Airline Distribution :: Agenda
  • Official Airline Partner
  • Gold Sponsor
Technology & Innovation in Airline Distribution
17th - 18th May 2017
AVANI Riverside Bangkok Hotel, Bangkok, Thailand

Pre-conference Masterclass - Tuesday 16 May 2017, 13:30 - 17:30

(For airlines only)

Digital Distribution Transformation

  • The definition of ‘Digital Distribution’ and what are the main points that an airline needs to consider when defining and implementing a digital strategy
  • What is the general airline market doing with regards digital and what does an airline need to think about when considering the transition to a digital environment

Mike Moore, Managing Partner, T2RL

NDC and ONE Order

  • What needs to be considered when defining a NDC strategy and how would an airline go about calculating the benefits (and costs) of implementing NDC
  • Why and when would an airline consider ONE Order and what are the benefits and risks associated with this

Daniel Friedli, Managing Director and Partner, Travel in Motion

 

17:30 - 18:30 - Drinks Reception  

Find out more

 

Day 1 - Wednesday 17 May 2017

8:00

Coffee & Registration

9:00

Opening remarks from the Chair

9:10

Welcoming address from Thai Airways International

Pariya Chulkaratana, Vice President e-Commerce and Ancillary Marketing Department, Thai Airways International
9:15

Airline Keynote - How to deliver on a personalized customer experience

Preyanan Mongkolsri, Director Digital Marketing Department, Thai Airways International
9:35

Impact of Personalization on Revenue across Airlines

Anil Batra, Head-Travel & Transport, NIIT Technologies
9:50

Can personalization actually lead to more revenue?

  • Integrating an effective personalization plan into your merchandising strategy and how to deliver on the offer
  • How can airlines create real ROI from developments in artificial intelligence and machine learning?
  • How can customer value be recognized at all channels - boarding gate, on board, airport kiosks?
  • How can airlines deliver on the increasingly complex promises they make to customers?
Moderator - Mike Moore, Managing Partner, T2RL
Radoslaw Dutkowski, Director Ancillary & Product, Flynas
Donna Bahar, Manager of Reservations and Distribution Systems, EL AL Israel Airlines
Eric Dumas, CEO, Vayant Travel Technologies
Jörg Troester, Head of Corporate Services, Hahn Air
Anil Batra, Head-Travel & Transport, NIIT Technologies
10:40

Mid-Morning Coffee and Networking

11:10

Bots & Data: How digital technology can drive cost efficiencies

Matthew Hulen, Vertical Head - Travel - Southeast Asia, Facebook
11:25

Digital vs Personal Interaction

  • Using chatbots to interact with customers - What are the benefits and challenges?
  • How valued is human interaction in today's booking and travel experience?
  • How to align internal culture in adopting digital technology
Moderator - Daniel Friedli, Managing Director and Partner, Travel in Motion
Jonathan Newman, Commercial Director, Caravelo
Matthew Hulen, Vertical Head - Travel - Southeast Asia, Facebook
12:00

Roundtables

Roundtable discussions led by industry experts - This is your chance for a deep dive into an issue that matters to you

12:45

Lunch & One-to-One Networking

14:00

Roundtable Feedback

14:20

NDC & ONE Order, Distribution Disruptors

Yanik Hoyles, Director of NDC Program, IATA
14:35

Airline Case Study: Lessons learned from being a first mover in NDC

Jim Davidson, President and CEO, Farelogix
George Bryan, Manager - Distribution Strategy, WestJet
14:50

Are IATA initiatives (NDC and One Order) changing the distribution landscape?

  • How has NDC helped change the traditional distribution model?
  • How can LCCs benefit from NDC?
  • Is NDC enabling innovation?
  • Is NDC improving airline profitability?
Moderator - Daniel Friedli, Managing Director and Partner, Travel in Motion
Jim Davidson, President and CEO, Farelogix
Yanik Hoyles, Director of NDC Program, IATA
Arber Deva, Head of Direct Distribution Solutions, Lufthansa Group
George Bryan, Manager - Distribution Strategy, WestJet
15:35

Afternoon Tea & Networking

16:00

What are the challenges to consider when retailing via mobile

  • How to adopt a mobile centric distribution strategy
  • Is mobile now the most important channel for an airline to exploit?
  • Delivering on ancillaries - How to forecast and deliver on inflight e-commerce
  • Touch controlled payments and in-app payments - What to consider
Moderator - Mike Moore, Managing Partner, T2RL
Trevor Spinks, Head of Sales & Distribution, Tigerair
Karlo Serafin Sanchez, Head - Ancillary Revenue, AirAsia
Aboudy Nasser, Senior Vice President Network Planning and Revenue Management, Oman Air
16:45

What is the most innovative distribution solution for 2017?

A select few vendors will demonstrate cutting edge distribution solutions to our panel of industry experts and audience to vie for the award of most innovative solution 2017

17:55

Closing Remarks from the Chair

18:00

Drinks Reception & Networking

Day 2 - Thursday 18 May 2017

8:00

Coffee & Registration

9:00

Opening Remarks from the Chair

9:10

Using Customer Loyalty for Efficient and Profitable Distribution

  • Forming Alliances - Why collaboration is important for customer loyalty
  • Why collaboration is important in the world of an LCC
  • Cohesive interlining agreements with network carriers and LCCs
  • Why loyalty programs are needed in the LCC space
  • Traditional alliances - What are the challenges?
Moderator - Greg Waldron, Asia Managing Editor, FlightGlobal
Nahed Al Kheily, Head of Ancillary Revenue, flydubai
Steven Greenway, CEO, reward-U / HK Express
Unis Kamili, Director of Sales – Indian Subcontinent & Middle East, Radixx International
Mark McDonald, Regional Director APAC, OpenJaw
10:00

Mid-Morning Coffee & Networking

10:30

The Evolution of Payments and effects on Airline Distribution

  • Applepay, Alipay, Bitcoin, WeChat Pay - Which alternative forms of payment are really the ones an airline needs to watch?
  • Are we seeing an end to the future of BSP?
  • What an airline needs to consider when dealing with the increase in direct payment processing - tokenisation, EMD transactions, pre-authorisations
  • Cash and Miles - Implementing multiple forms of payment for single transactions and the challenges related to this
Moderator - Mike Moore, Managing Partner, T2RL
Annemarie Perry, Senior Partner Manager, WorldPay
Andreas Spycher, Vice President - Business Development, Mastercard
Urs Kipfer, Head of Key Account Management, Datatrans
11:20

Roundtables

Roundtable discussions led by industry experts - This is your chance for a deep dive into an issuse that matters to you

12:20

Lunch & One-to-One Networking

13:30

Roundtable Feedback

13:50

Collaboration - What is the best way to collaborate? If at all?

  • What can an aggregator bring to your business? What's the ROI?
  • What is the future of aggregators?
  • OTAs - direct connect or via the GDS? How can an airline compete and do they want to ?
  • How can airlines and hotels/other travel providers work together to deliver more tailored offers and services to customers?
  • Will a new generation of aggregators be a threat to the airline.com?
Moderator - Marc Rosenberg, President, STRATACONNEX
George Bryan, Manager - Distribution Strategy, WestJet
Tai Parata, Senior Director Online Business, Sabre
14:40

Recap and Summary of TIAD 2017

Ian Tunnacliffe, Principal Business Consultant, SITA
14:55

Closing Remarks from the Chair

15:00

Close of conference & Afternoon Refreshments


The organisers reserve the right to change the programme, speakers or venue should circumstances require.

Sponsors & Exhibitors

Official Airline Partner
Gold Sponsor
Silver Sponsors
Bronze Sponsor

If you are interested in reaching this audience with your products, contact Rebecca Covey - rebecca.covey@flightglobal.com