Latest News :
Terms & Conditions
Confirmation: If you do not receive e-mail confirmation of your booking within two working days please contact us to confirm the booking.
Payment: Payment may be made by credit card at the time of booking or by invoice if requested and agreed by us. Full payment must be received in cleared funds no less than 2 working days before the event takes place or admittance may be refused. Payment must also be made in full for cancellations made within 31 days of the event date.
Visa Invitation Letters: If a Visa application is declined and you wish to cancel your place more than 31 days before the Conference, we will refund the amount paid less an administration fee of £100 (or currency equivalent). If your Visa is declined within 31 days of the Conference taking place and you can provide evidence of this to our satisfaction, we will refund the amount paid less an administration fee of £100 (or currency equivalent). However if you cannot provide such evidence, no refund will be given.
Insurance: Delegates are advised to take out appropriate travel insurance. We accept no responsibility for travel, accommodation or other expenses incurred as a consequence of cancellation or postponement of the event. We accept no liability for any other loss, including incidental or consequential loss, in excess of the amount paid for the booking.
Cancellation policy: All cancellations must be made in writing to:
Registration Team, RBI Conferences
Sixth Floor High Rise, Quadrant House
Sutton SM2 5AS
Tel: +44 (0)20 8652 3887
You may cancel one or more delegate place on your booking at any time. If cancellation is more than 31 days before the event date we will at your option accept a substitute at no extra cost (please see Substitutions section below) or refund 75% of the applicable delegate fee. If cancellation is less than 31 days before the event date a substitute will be accepted but no refund will be given. Failure to attend the event counts as a cancellation.
Substitutions: If any delegate is unable to attend we will accept a substitute delegate at no extra cost. Please email us at: firstname.lastname@example.org with the name, job title, email address & telephone number of both the registered and substitute delegate. Please also advise if a visa invitation letter is required, and whether the substitute delegate has any special dietary or access requirements.
Alterations and Cancellations: It may be necessary to alter the venue and content of the event, or the timing of the programme. If we cancel the event for any reason, we will make a full refund of any booking fees paid. If we have to alter the date or location of the event this booking will be transferred to the revised date and these Terms and Conditions shall apply to the transferred booking.
These terms and conditions are governed by English law and the courts of England and Wales will have exclusive jurisdiction over any dispute
Loyalty Networking Tool
All delegates will automatically be registered for Loyalty Networking Tool. One month prior to the event each delegate will have the opportunity to request formal face-to-face meetings with fellow delegates. Each delegate will have the opportunity to accept or ignore such meeting requests.