Loyalty 2018 :: Speakers
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Loyalty 2018
5th - 7th February 2018
Bangkok, Thailand
CEO
Kaligo Solutions
Kyle Armstrong is the Co-Founder and CEO of Kaligo Solutions, a global leader in innovative loyalty solutions for the financial services and travel industries.   Prior to Kaligo, he served 15 years with American Express as General Manager for product and customer experience strategy across Southeast Asia, Greater China, Australia and New Zealand. During this time, he doubled customer satisfaction for numerous consecutive years and headed a range of innovation initiatives inclu...more
Airline Consulting Practice Lead
Kobie Marketing
Steve has over 30 years of loyalty industry experience, spending the last 20 years in the CRM and loyalty sector. He successfully launched and managed the loyalty platform initiatives at Unisys and IBS Software Services and is serving as an external advisor to Loyalty Partner Solutions since 2010.  Steve has brought his unique experience and passion to the numerous consulting projects he has completed for customers seeking loyalty innovation. In these roles Steve has managed the d...more
Managing Consultant
Lufthansa Consulting
Georg Baust is an expert in customer experience and loyalty management strategies. He has advised various clients in these fields and in the last three years he has focused on aviation industry.  He is Managing Consultant at Lufthansa Consulting based in Frankfurt. He holds a degree (Diplom) in Information Engineering and Management from the University of Karlsruhe, Germany.
Managing Director
Global Flight
Ravindra Bhagwanani is the founder and managing director of Global Flight. After his youth in Switzerland and his education as aeronautical engineer at the Berlin University of Technology and the Ecole Nationale de l’Aviation Civile (ENAC) in Toulouse, he quickly managed to get established as one of the most respected experts in the travel loyalty industry and interacts with loyalty professionals at a range of different companies on all continents. He also gets regularly featured in ...more
Director, Rapid Rewards
Southwest Airlines
Corbitt is honoured to lead the teams of loyalty professionals who manage the multi-Freddie Award winning Rapid Rewards®, Southwest Rapid Rewards® Credit Card and lifestyle partner programs at Southwest Airlines.   He leverages his experiences from almost two decades in Product Marketing, Management Consulting, Mergers & Acquisitions, Technology and Loyalty, in varying industries including Oil & Gas, Retail, Steel, Travel Agency and Airlines to propel the growt...more
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Partner
Oliver Wyman
Musician
Dave Carroll is an award-winning songwriter & social media innovator from Halifax, Canada referred to by many as master storyteller. He became familiar to 150 million people when his YouTube music video about a customer service issue, 'United Breaks Guitars’, became a worldwide media sensation. He is a highly sought after professional speaker & published author whose message demonstrates that we are fundamentally connected, that simple changes in perspective can inject ca...more
Associate Professor and Former Chief Information Officer
City University of Hong Kong
Dr Chun is a leading Artificial Intelligence (AI) pioneer and global visionary with over three decades of AI inovation experience.He has received numerous international awards for his research and development of AI systems in a variety of industries. Today, his primary focus is empowering organisations through digital transformation with AI and enterprise optimisation. He is a highly trusted consultant for many of the largest organisations in Hong Kong, where he advises them on technology ...more
Global Loyalty Services Offering Leader
DXC Technology
Troy Curtis is the global loyalty services offering leader responsible for delivery of airline travel services at DXC Technology (NYSE: DXC). Troy is a results driven senior leader with 30 years of experience in the commercial airline travel industry, recognized for partnering closely with clients to achieve complex business objectives through IT solutions, accelerate earnings growth through transformational programs successfully managing multiple roles across various units including loyal...more
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President
WinMiles
Managing Director
Jet Privilege
Manish Dureja is the Managing Director of Jet Privilege, based in Mumbai. He has been at the helm of Jet Privilege, since its inception and has overseen the stupendous growth of the company, which, over three years, has established itself as India’s leading loyalty and rewards management company. Manish is an active member of many professional societies and is a thought leader on marketing, loyalty programme design & development, strategic planning, airline revenue management...more
Group Director - Brand Loyalty
Jumeirah Group
Vicky heads up the Brand Loyalty for the Jumeirah Group, based in Dubai.  She spearheaded the re-launch of the Jumeirah Sirius guest loyalty programme as well as the development of a brand new regional lifestyle rewards mobile app.  Next generation loyalty strategy and CX are just a few of her current focus areas. With over 23 years’ experience in loyalty marketing for luxury hospitality brands, Vicky’s career has allowed her to work closely with many global airli...more
Loyalty & Reward Program Strategy
Catchit Loyalty
  As a loyalty and reward program strategist, David has an intuitive understanding of what makes frequent flyers loyal. Believing that Loyalty programs must enhance the overall value of the product, David focuses on the critical link between loyalty strategy and the customer experience; developing strategies to drive revenue increases through increased member loyalty, engagement & satisfaction.”
Aviation Course Director, Department of Aviation
Swinburne University of Technology
Yi Gao is the aviation course director in the department of aviation, faculty of science, engineering and technology at Swinburne University of Technology. As a researcher his principal research areas include airline operations, optimization, aviation safety, pilot selection and pilot/cognitive styles. As a senior lecturer, he is currently teaching aviation regulation and operation and the undergraduate capstone research project. As an aviation enthusiast he holds a FAA private pilot certi...more
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Director
Edgar, Dunn & Company
Ulf is Director at Edgar,Dunn & Company with responsibility for the Frankfurt office where he leads consulting assignments in Germany and other central European countries, involving strategy development, regulatory impact analysis, market assessments and performance analyses for a variety of major finacial service institutions. Ulf brings more than 25 years of experience and executive management in the German retail banking industry. He has been leading multiplke projects for issue...more
CEO
reward-U / HK Express
Steven Greenway is the CEO of rewardU, Hong Kong’s premier everyday loyalty programme founded by HK Express. In his role as CEO, Steven provides strategic direction for the loyalty business.      Since its launch in April 2016, rewardU has been transforming the loyalty landscape by understanding the needs of value-seeking travellers today and offering more convenience, flexibility and transparency.      Designed to be more rewarding than ...more
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Head of Loyalty
Oman Air
SVP Engineering & Head of Innovation for Airlines
Amadeus
Rashesh Jethi leads the engineering teams for Amadeus in North America responsible for development and delivery of travel industry software platforms and products. He also leads the global team driving innovation for Airline customers. Rashesh’s background includes two Silicon Valley startups, leadership roles at Cisco Systems, Virgin Mobile and Wells Fargo Bank and building decision support systems for Lufthansa and American Airlines. He holds a Master’s degree in Industri...more
VP Customer Loyalty
Air France KLM
Head of Loyalty
Finnair
Andrew leads a team of loyalty professionals in managing the loyalty program of Finnair, Finnair Plus. Having recently joined Finnair, Andrew's career has spanned roles in Direct Marketing, CRM, Customer Research and Commercial Relationship Management in industries including Publishing, Not-for-Profit and Airlines.
Head of Sales and Business Development
Loyalty Partner Solutions
Klaus Kohler contributes more than 25 years of professional experience in Sales, Account Management, Business Development and Operations. Even before his time at LPS he specialised in customer service and loyalty. His prior positions include Vice President of the services group arvato services, part of the international media company Bertelsmann AG, and Chief Operating Officer (COO) of TECTUM Group, an international outsourcing business. At LPS, Klaus oversees all aspects of LPS&rsquo...more
CEO
PINS
Mr. Kool is a graduate in Economics of Vrije Universiteit Amsterdam and alumnus from the INSEAD Business School. He has lived and worked in Amsterdam, Singapore, Shanghai, London and Barcelona and is currently based in Riga, Latvia with his family since 2011. Gabi is the CEO and Founder of PINS, a FinTech company with presence in the Baltics, Turkey and Japan. He is also part of the PINS’ shareholders consortium which consists of a group of Japanese investors and other top execut...more
CEO
PINS
Mr. Kool is a graduate in Economics of Vrije Universiteit Amsterdam and alumnus from the INSEAD Business School. He has lived and worked in Amsterdam, Singapore, Shanghai, London and Barcelona and is currently based in Riga, Latvia with his family since 2011. Gabi is the CEO and Founder of PINS, a FinTech company with presence in the Baltics, Turkey and Japan. He is also part of the PINS’ shareholders consortium which consists of a group of Japanese investors and other top execut...more
Vice President Consulting, Services Sector, Airline/Travel Loyalty
Comarch
Piotr Kozlowski is an airline/travel loyalty and marketing specialist. He graduated from the Jagiellonian University in Krakow with a master’s degree in Business Management (major: tourism management). Furthermore, he completed an airline industry training at the International University of Applied Sciences Bad Honnef – Bonn. Moreover, he obtained a number of IATA professional certificates. He started his carrier in aviation in ground handling company at Krakow Airport. It has ...more
General Manager Loyalty
Cebu Pacific
Nik is based in Manila after joining Cebu Pacific to lead the set up and management of a loyalty program for the airline. The result being GetGo, the newest lifestyle rewards program in the Philippines. The program is new generation with innovative features and benefits, continuing to grow strongly with new members and partners.   Previously Nik was in Singapore, responsible for Aimia’s services in Asia - Singapore, Malaysia, Japan and Hong Kong. Nik has been an acti...more
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CEO
AirAsia BIG
Head of Commercial for Malaysia
AirAsia BIG Loyalty
Currently with AirAsia BIG Loyalty as Head of Commercial for Malaysia, Singapore and Emerging Market. Main focus on acquiring partners to grow loyalty business in the region. Prior to AirAsia Big Loyalty, I was with Malaysia Airlines Berhad as Head of Commercial for Malaysia. One of the youngest Country Managers in Malaysia and represent the Board of Airlines Malaysia. Followed by Oman Air as Country Manager for Malaysia with the best achievement as the most profitable station in A...more
Global Head, Amadeus Loyalty
Amadeus
Dominic is the global head of the Loyalty business within Amadeus, responsible for the Loyalty solution portfolio, sales and business development functions, marketing and operations, supporting more than 35 airlines with their Loyalty IT needs. Having spent 16 years working in the travel industry, in various commercial and management roles, Dominic has a wealth of experience in helping airlines to get the most out of their IT applications.  He is proud to lead a multicultural and glob...more
Program Director Flying Blue
Air France KLM
Derrick Merkus has been working within Air France KLM for almost 20 years. With a background in Econometrics, he held several positions, including Consultant Decision Support, Manager Intercontinental Schedules, Operations Manager Direct Sales & Services, and Director Database Marketing & Communications. For the past three years he has been Program Director of Flying Blue.  
Journalist
Wandering Aramean
Seth Miller is an avid traveler, spending 120+ nights per year criss crossing the globe in search of the nuance and detail that makes airlines and hotels tick. For the past decade he has worked as an analyst, journalist, and consultant covering loyalty, inflight connectivity, and the passenger experience. His blend of market analysis and direct, hands-on experience brings unique insights to both consumers and operators in these industries.
Vice President Loyalty & Partner Marketing
Shangri-La
Wee-Kee has more than 25 years’ experience in airline and loyalty marketing in both client and agency environments, with extensive experience in developing airline and global loyalty programmes.  Before joining the Shangri-La group, he was the head of non-air partnership and development for Asia Miles. Previously, he worked for Singapore Airlines in Singapore, Taipei, San Francisco and Manchester. At Shangri-La, he leads the group's overall loyalty and partnership marketing ...more
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Manager Sales & Business Development
LOYALTY PARTNER SOLUTIONS
Jan is Manager Sales & Business Development at Loyalty Partner Solutions, a leading provider of high-performance software for the operation of complex customer loyalty programs. In his role, Jan helps customers improve their loyalty programs with state of the art software that allows innovation, flexibility, customer centricity and a rewarding member experience. Prior to his current position Jan started his career as a Pre-Sales Loyalty Consultant at Loyalty Partner Solutions. The ...more
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Chief Executive Director, President, Director
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