Loyalty 2018 :: Home
  • Official Hotel Sponsor
  • Official airline sponsor
  • Platinum
Loyalty 2018
5 - 7 Feb 2018
Bangkok, Thailand

Build the best loyalty reward schemes for your market

The 10th Annual Loyalty Conference & Awards is designed to help airlines, hotels and other companies in the travel industry build the best loyalty reward schemes for their markets by featuring some of the greatest minds in customer loyalty. 
This event is truly a global meeting of travel loyalty experts - an excellent chance to both learn more about this highly impactful topic, and a chance to network and make connections.  
5 Key Topics for 2018:
  1. The future of customer loyalty and how AI is changing the travel industry 
  2. How to change your FFP to a revenue basis 
  3. Is there a future for spinning off loyalty programmes?
  4. How social media works in China
  5. How loyalty programmes fit in to the new mobile payment landscape 

Key Benefits of Attending:

  • Benchmark your loyalty programs with the Loyalty Award winners and Conference speakers who have shown how their programs are making clear and measurable impact on their business 
  • Benefit from the merger of 2 great events - Loyalty and Loyalty@Freddie Awards, giving a bigger and better show for everyone
  • Grow your professional network within the travel loyalty eco-system in the travel industry (airlines, hotels, car rental companies, booking platforms, banks and more)
  • Get inspired at the "Impact and Insight Day" led by leading industry providers sharing their top tips to increase customer loyalty
  • Engage and re-connect with your peers as we support industry leading Loyalty programmes and award winning projects, teams and leaders
  • Schedule time with partners and suppliers through 1-to-1 meetings 
  • Enjoy traditional Thai entertainment and a goody bag courtesy of Accor
  • Be in for the chance to win $50 voucher for the new NXP app and a 5 day car rental courtesy of AVIS

View agenda

5 Speakers not to Miss!
  1. Corbitt Burns, Director, Rapid Rewards Southwest Airlines: While many FFPs move to a revenue basis on the accrual side, only few do the same on the redemption side.
  2. Gabi Kool, CEO, PINS: The initial dust about Aimia/Air Canada might have settled and it becomes clear that there is still a market for well-done loyalty programme spin-offs. Read more
  3. Dave Carroll: When a broken guitar on a flight leads to almost 18 million YouTube views, it is time to reflect on the lessons to be learned from that. 
  4. Rathian Srimongkol, Chief Executive Officer, President, Director, Krungthai Card: Cashbacks programmes by banks become more and more popular.
  5. Douglas Carlucci, Partner, Oliver Wyman: One of the global experts in the area of blockchain will analyse what blockchain really means for loyalty programmes? 


Loyalty Awards_ Final





Have a sneak peak at this years' agenda, broken down by day so you have a clearer view of what it coming up.  

We expect over 300 key stakeholders to join us at the 10th Anniversary Loyalty Conference which is moving back to Bangkok for 2018. Head of Loyalty, Customer Marketing, VP Rewards and FFP coordinators will be among those sharing insights and debating the benefits of technology. See the types of companies that will be attending The Loyalty Awards 2018 will celebrate excellence in the field of loyalty and being shortlisted or winning an award puts your organisation in front of an audience of airlines, frequent flyer partners and suppliers. Make sure you enter to be in for a chance to win,  learn more . Take advantage of the fact that top decision makers within the loyalty industry are all in one place for 3 days with one of our sponsorship packages. We have a number of options available and can create bespoke packages to fit your needs. View oursponsorship packages  and reach out to Sarah Green to discuss your bespoke package.

What you can look forward to in 2018


Be inspired by our keynote presentations and listen to exceptional content from these high level industry experts as they share their market knowledge.

Discuss, debate & learn

Case studies, panel debates, high- level industry speakers, exhibition, awards ceremoney and gala dinner and drink receptions - all included in your delegate fee!

Awards ceremony 

Do you think you have what it takes to be recognised for your loyalty program? If so, enter one of our 6 award categories to be in for a chance to showcase your initative and be seen as a leader in the industry.  

Insights give away

Join sponsors on the afternoon of Day 1 for an impact and insights give away session. Pick up top tips and best practice on how to deal with loyalty problems. Attend and you'll receive a handy booklet containing this insight. 

2018 Airlines and Partners include:

10 Years of celebrating loyalty excellence

This year celebrates the 10th anniversary of the Loyalty Awards, taking place on Tuesday 6th February 2018. To celebrate, we have introduced a new category, 'Loyalty Personality of the Year', to celebrate an individual that has had great impact within the industry. For these awards, individuals can nominate themselves or a colleague who's input could not go without recognition.

If you're interested in finding out more about the awards themselves, the categories and what is up for grabs, please visit the awards overview page.

Sponsors & Exhibitors

Official Supporter
Platinum Sponsor
Gold Sponsor
Silver & Bronze Sponsors

If you are interested in reaching this audience with your products and services, contact Sarah Green to discuss the sponsorship opportunities we have available - sarah.green@flightglobal.com