• Platinum
New Generation of Airline Passenger Service Systems 2017
10th - 12th October 2017
London

Day 1 - Attracting the Digital Customer

Tuesday 10th October 2017

 

MORNING TOPIC

Masterclass - airlines ONLY 

LUNCH - all delegates

AFTERNOON TOPICS

Digital Technology and the Impact on Conversion
How a metasearch attracts Digital Customers
Which Airlines are really doing a good job at Personalisation and Offer Management?
How to Manage Escalating Transaction Costs

 

Day 2 - Delivering the Digital Experience

Wednesday 11th October 2017

 

MORNING TOPICS

Insights from the biggest PSS Migration in History - Southwest
The best way to Manage Transition
Lifting the Fog on ONE Order
Are we really Seeing an End to the PSS as we Know it?

ROUNDTABLES

LUNCH

AFTERNOON TOPICS

Sharing Data for the best Digital Experience
Masking Complexity for Passengers
Disruption management in a Digital World
The 'Uberisation' of Payments  

EVENING RECEPTION - Westminster Abbey

 

Day 3 - Architecting Agility for New Digital Capabilities

Thursday 12th October 2017

 

MORNING TOPICS 

Lessons Learned from Transforming to a Digital Architecture
Architecting Agility Whilst Retaining Reliability
Integration in a Digital World 

LUNCH

END OF CONFERENCE

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If you are interested in reaching this audience with your products, contact Sarah Green - sarah.green@flightglobal.com