• Platinum
  • Platinum
New Generation of Airline Passenger Service Systems 2017
10th - 12th October 2017
London

Pre-conference Masterclass - Tuesday 10TH OCTOBER, 9.00 - 13.00

(For airlines only)

 

How to manage change and complexity in your IT landscape

High level overview of the challenges faced when managing complexities in an airline's IT Landscape, to include relevant case studies and lessons learnt from T2RL's experience in this area.  What happens if change is not managed correctly and the role T2RL can play.

Bert Craven, Chief Strategy & Research Officer, T2RL

 

Overcoming obstacles when sourcing complex technology solutions like a PSS

High level overview of the typical issues T2RL has witnessed when airlines source complex technology and what happens if this is not managed correctly. What happens if the contract with the technology provider is not negotiated correctly and how T2RL mitigate the obstacles?

Richard Clarke, CEO, T2RL

 

13.00 Lunch and conference welcome

 

Day 1 - Tuesday 10 October 2017

12:30

Registration and Welcome Lunch

14:00

Chairman's Opening Remarks

Mike Moore, Managing Partner and Director, T2RL
14:10

T2RL State of the Nation

  • Analysing the key events in the past 12 months and what they might mean
  • Future projections for 2017 and beyond
Richard Clarke, CEO, T2RL
14:30

Digital Technology and the Impact on Conversion

  • A look at the impact on look to book ratio
  • Analysing which is the best channel for conversion
  • Bots and booking: A look at where the industry is
Ali Jasim, Head of eBusiness, Gulf Air
Eric Dumas, CEO, Vayant
15:30

Case Study: How a Metasearch attracts Digital Customers

Filip Filipov, Director, Skyscanner for Business, Skyscanner
15:50

Afternoon Tea & Networking

16:20

Revenue Generation at every Customer Touchpoint

  • A look at the importance of an omni-channel retailing layer
Aidan Brogan, CEO, Datalex
17:00

Which airlines are really doing a good job at Personalisation and Offer Management?

  • Applying dynamic discounting
  • A look at who is leading in the personalisation space and what they have done differently
18:00

Closing Remarks from the Chairman

Mike Moore, Managing Partner and Director, T2RL
18:10

Networking Drinks Reception

21:00

End of Day 1

Day 2 - Wednesday 11 October 2017

8:00

Coffee & Registration

9:00

Chairman's Opening Remarks

Mike Moore, Managing Partner and Director, T2RL
9:05

Lifting the fog on ONE Order

Sebastien Touraine, Head - ONE Order Program, IATA
9:25

Are we really seeing an end to the PSS as we know it?

  • Order Management – How to deliver complex products and improve the overall customer experience
  • Is ONE Order really necessary to implement an order management systems

Sebastien Touraine, Head - ONE Order Program, IATA
Jim Davidson, President and CEO, Farelogix
Andy Kidd, Industry Principal Travel and Transportation, SAP
10:05

Sharing Data for the best Digital Experience

Jeff Katz, CEO, Journera
10:30

Coffee & Networking

11:00

Masking Complexity for Passengers

  • How can technology simplify the travel experience
  • How to deliver a complex offer
  • Interlining, baggage, codesharing, airports: What is required/involved to mask complexity for the traveller
  • Is the PSS in the best position to enable this?
Jan Fogelberg, Senior Director, Organizational Effectiveness, Hawaiian Airlines
11:45

Roundtables

Roundtable discussions led by industry experts –

Your chance for a deep dive into an issue that matters to you

12:45

Lunch & Networking

13:45

1-1 Meetings

This is your opportunity to meet all of the key vendors who are influencing the industry and will help you to make the best solution choices and investment decisions for your airline

14:45

Roundtable Feedback

15:15

The ‘Uberisation’ of Payments

  • Payments – digital age of payments (incl. mobile/fraud/risk)
16:00

Afternoon Tea & Networking

16:30

Airline Case Study: Disruption management at Swiss

Jan-Christian Schraven, VP Head of Operations Planning and Steering, SWISS International Air Lines
16:45

Disruption management in a digital world

  • A look at the real cost of disruption and how to mitigate the risk
  • Emphasis on communications - Social media, internally and externally
  • What to do when (not if..) it goes wrong
  • The bridge between operations and commercial systems
  • Irops - Managing flight one level, managing with ancillaries on a completely other level
Jan-Christian Schraven, VP Head of Operations Planning and Steering, SWISS International Air Lines
Vincent Lacroix, Head of Disruption Solutions, Amadeus
17:15

Closing Remarks from the Chairman

Mike Moore, Managing Partner and Director, T2RL
18:00

Networking Drinks Reception in Cloisters at Westminster Abbey followed by an exclusive tour of the Abbey

Day 3 - Thursday 12 October 2017

8:00

Coffee & Registration

9:00

Chairman's Opening Remarks

9:05

Airline Keynote: Insights from Southwest’s PSS migration

Jim Dayton, Director – Reservations System Replacement, Southwest Airlines
Jeff Jones, Technology Senior Director, Southwest Airlines
9:25

Airline Keynote: PSS Transformation at flydubai

Mohammed Ahteshamuddin, Vice President IT - PSS & Customer Experience, flydubai
9:45

Challenges of migration and is it worth it?

  • A look at the best ways to manage transition
  • Are integration platforms really making it easier/possible/seamless?
  • How much resource is needed to migrate and is it worth it?
  • How to manage and enforce SLAs?
Mohammed Ahteshamuddin, Vice President IT - PSS & Customer Experience, flydubai
Nigel Howard, Partner, Covington & Burling
Jim Dayton, Director – Reservations System Replacement, Southwest Airlines
Nathan Holm, Managing Director, PSS Integration and Modernization, American Airlines
10:20

Transforming to a Digital Architecture

An Insight from out of the industry

10:50

Mid-Morning Coffee & Networking

11:20

Architecting Agility whilst retaining reliability

  • Stability over cost saving?
  • Robust systems: How vital are they when architecting agility
  • Best of breed - The need to be agile and reliable
  • Implications for commercial enterprise architecture vs. technical
  • Maintaining efficient airline systems while providing rich retailing and new digital capabilities
  • New architectural drivers based on digital, data and innovation enablers
Bertrand Kienzt, CEO, Conztanz
12:00

The true cost of Digital Distribution

  • How to manage escalating transaction costs
  • The need to put a streamlined digital architecture in place
  • What strategies or technologies can we adopt to reduce on excessive transactions
  • What will NDC and Offer Management really mean from a cost perspective
  • Total cost of ownership
Tina Larson, Director – Distribution, Hawaiian Airlines
12:40

Designing and implementing an effective digital strategy

  • Integration in a digital world
  • Implications for commercial enterprise architecture vs technical
  • Analysing capability maturity and digital experience
Philippe Billard, Chief Product Officer, Air France
13:15

Closing Remarks from the Chairman

13:30

Close of Conference


The organisers reserve the right to change the programme, speakers or venue should circumstances require.

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If you are interested in reaching this audience with your products, contact Sarah Green - sarah.green@flightglobal.com