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New Generation of Airline Passenger Service Systems 2017
10th - 12th October 2017
London

Pre-conference Masterclass - Tuesday 10TH OCTOBER, 9:30 - 13:00

(For airlines only)

 

How to manage change and complexity in your IT landscape

High level overview of the challenges faced when managing complexities in an airline's IT Landscape, to include relevant case studies and lessons learnt from T2RL's experience in this area.  What happens if change is not managed correctly and the role T2RL can play.

Bert Craven, Chief Strategy & Research Officer, T2RL

 

Overcoming obstacles when sourcing complex technology solutions like a PSS

High level overview of the typical issues T2RL has witnessed when airlines source complex technology and what happens if this is not managed correctly. What happens if the contract with the technology provider is not negotiated correctly and how T2RL mitigate the obstacles?

Richard Clarke, CEO, T2RL

 

13.00 Lunch and conference welcome

 

Day 1 - Tuesday 10 October 2017

12:30

Registration and Welcome Lunch

14:00

Chairman's Opening Remarks

Mike Moore, Managing Partner and Director, T2RL
14:10

T2RL State of the Nation

  • Analysing the key events in the past 12 months and what they might mean
  • Future projections for 2017 and beyond
Richard Clarke, CEO, T2RL
14:30

LEVERAGING MODERN TECHNOLOGY TO DIGITALISE YOUR RETAIL CHANNEL - HOW TO SOLVE THE CHALLENGES OF REAL TIME RETAILING AND REVENUE LEAKAGE

  • How an airline can gain full control over offers created in all channels
  • Dealing with the mega-trend - Hyperpersonalisation and Dynamic Responses
Cindy Falschlehner, General Manager, Consumer Travel, Travel & Transportation, DXC Technology
14:45

Digital Technology and the Impact on Conversion

  • A look at the impact on look to book ratio
  • Analysing which is the best channel for conversion
  • How to manage escalating transaction costs
  • What strategies or technologies can we adopt to reduce on excessive transactions?
Moderator - Richard Clarke, CEO, T2RL
Ali Jasim, Head of eBusiness, Gulf Air
Donna Bahar, Manager of Reservations and Distribution Systems, EL AL Israel Airlines
Cindy Falschlehner, General Manager, Consumer Travel, Travel & Transportation, DXC Technology
Tina Larson, Director – Distribution, Hawaiian Airlines
15:25

Afternoon Tea & Networking

15:50

The Experience Evolution: Data is Currency

Jeff Katz, CEO, Journera
16:15

The Revenue Opportunity at every customer touch-point

  • What are the emerging revenue opportunities from the touch-points in the customer journey?
  • What are the opportunities for creating a perssonalised customer experience?
  • Is every touch-point a point of sale and how has mobile changed the whole notion of touch-points?
  • How should we assess the costs, benefits and risks of pursuing these opportunities?
  • How will the changing regulatory landscape (e.g GDPR) affect the industry?
Moderator - Bert Craven, Chief Strategy & Research Officer, T2RL
Aidan Brogan, CEO, Datalex
Mark Lenahan, Co-Founder, CJ ignition
Michael Targett, Senior Director - Data, FlightGlobal
Joshua Gray, Technology Lawyer, Covington & Burling LLP
Jeff Katz, CEO, Journera
16:55

Implications of Adopting Dynamic Pricing

  • What does dynamic pricing mean?
  • Is personalised pricing close to reality?
  • What are the implications for the existing revenue management systems and the PSS inventory?
  • What about the other processes, like fare distribution, ticketing and revenue accounting?
Moderator - Scott Nason, Aviation and Travel Industry Consultant, SDN TT&H Consulting
Karl Isler, Owner, Karl Isler Consulting
Boyan Manev, Vice President and Strategic Consultant in EMEA, PROS
Ramesh Anantharaman, Senior Vice President - Revenue Management, flydubai
Valerie Viale, Head of Dynamic Pricing, Revenue Optimisation, Amadeus
Yanik Hoyles, Director of NDC Program, IATA
17:35

Closing Remarks from the Chairman

Mike Moore, Managing Partner and Director, T2RL
17:45

Drinks reception

21:00

End of Day 1

Day 2 - Wednesday 11 October 2017

8:00

Coffee & Registration

9:00

Chairman's Opening Remarks

Mike Moore, Managing Partner and Director, T2RL
9:05

Digital Transformation and Retailing

What drove Easyjet’s digital transformation and decisions leading to selecting a retailing platform. 

Adrian Ball, Head of Commercial Systems, Easyjet
9:30

Embracing Airline Digital Transformation

Rob Sinclair-Barnes, Strategic Marketing Director Airlines, Amadeus
9:50

Designing and implementing an effective digital strategy

  • What effect does digital technology have on the PSS?
  • How far have airlines come in digital transformation and how far do they need to go?
  • Designing a digital architecture that supports the digital strategy
  • The importance of internal and external digital layers
Moderator - Bert Craven, Chief Strategy & Research Officer, T2RL
Philippe Billard, Chief Product Officer, Air France
Adrian Ball, Head of Commercial Systems, Easyjet
Rob Sinclair-Barnes, Strategic Marketing Director Airlines, Amadeus
Andy Kidd, Industry Principal Travel and Transportation, SAP
Jonathan Newman, Commercial Director, Caravelo
10:35

Coffee & Networking

11:15

Masking Complexity for Passengers

  • How can technology simplify the travel experience
  • How to deliver a complex offer
  • Interlining, baggage, codesharing, airports: What is required/involved to mask complexity for the traveller
  • Is the PSS in the best position to enable this?
Moderator - Richard Clarke, CEO, T2RL
Jan Fogelberg, Senior Director, Organizational Effectiveness, Hawaiian Airlines
Oliver Wigdahl, Head of Commercial Projects, fastjet
Paul McLean, Director, Customer Solutions & Innovations - Passenger Service Systems, Air Canada
11:55

The ‘Uberisation’ of Payments

  • Payments – digital age of payments (incl. mobile/fraud/risk)
  • Transparency in payments
  • IATA (New Gen ISS / EasyPay)
Moderator - Daniel Friedli, Managing Director and Partner, Travel in Motion
Urs Kipfer, Head of Key Account Management, Datatrans
Pascal Burg, Director, Edgar, Dunn and Company
Thierry Stucker, Director, Industry Financial Programs, IATA
Thomas Helldorff, Vice President for the Airlines and Travel verticals , Worldpay
12:35

Lunch & Networking

13:50

1-1 Meetings

This is your opportunity to meet all of the key vendors who are influencing the industry and will help you to make the best solution choices and investment decisions for your airline

14:50

Lifting the fog on ONE Order

Sebastien Touraine, Head - ONE Order Program, IATA
15:10

Are we really seeing an end to the PSS as we know it?

  • Order Management – How to deliver complex products and improve the overall customer experience
  • Is ONE Order really necessary to implement an order management systems

Moderator - Mike Moore, Managing Partner, T2RL
Sebastien Touraine, Head - ONE Order Program, IATA
Jim Davidson, President and CEO, Farelogix
Andy Kidd, Industry Principal Travel and Transportation, SAP
Golandam Goodarzvand, IT Director, Mahan Air
15:55

Afternoon Tea & Networking

16:25

Airline Case Study: Disruption management at Swiss

Jan-Christian Schraven, VP Head of Operations Planning and Steering, SWISS International Air Lines
16:45

Disruption management in a digital world

  • A look at the real cost of disruption and how to mitigate the risk
  • Emphasis on communications - Social media, internally and externally
  • What to do when (not if..) it goes wrong
  • The bridge between operations and commercial systems
  • Irops - Managing flight one level, managing with ancillaries on a completely other level
Moderator - Ira Gershkoff, Principal Consultant, T2RL
Jan-Christian Schraven, VP Head of Operations Planning and Steering, SWISS International Air Lines
Vincent Lacroix, Head of Disruption Solutions, Amadeus
Ram Yalamanchili, Managing Director, SlickOR Inc
Justin Steele, Vice President of Product Development, Switchfly
17:30

Closing Remarks from the Chairman

Mike Moore, Managing Partner and Director, T2RL
17:45

Standing dinner and reception in Cloisters at Westminster Abbey followed by an exclusive tour of the Abbey

Day 3 - Thursday 12 October 2017

8:00

Coffee & Registration

8:30

Chairman's Opening Remarks

8:35

Insights from Southwest’s PSS migration

Jim Dayton, Managing Director – Reservations System Replacement, Southwest Airlines
Jeff Jones, Managing Director Corporate Delivery, Southwest Airlines
8:55

PSS Transformation at flydubai

Mohammed Ahteshamuddin, Vice President IT - PSS & Customer Experience, flydubai
9:15

Challenges of migration and is it worth it?

  • A look at the best ways to manage transition
  • Are integration platforms really making it easier/possible/seamless?
  • How much resource is needed to migrate and is it worth it?
  • How to manage and enforce SLAs?
Moderator - Mike Moore, Managing Partner, T2RL
Mohammed Ahteshamuddin, Vice President IT - PSS & Customer Experience, flydubai
Jim Dayton, Managing Director – Reservations System Replacement, Southwest Airlines
Nathan Holm, Managing Director, PSS Integration and Modernization, American Airlines
Richard Smith, Director - Commercial Team, Gowling WLG
10:00

Mid-Morning Coffee & Roundtables

Roundtable discussions led by industry experts –

Your chance for a deep dive into an issue that matters to you

10:45

Architecting Agility whilst retaining reliability

  • Stability over cost saving?
  • Robust systems: How vital are they when architecting agility
  • Best of breed - The need to be agile and reliable
  • Implications for commercial enterprise architecture vs. technical
  • Maintaining efficient airline systems while providing rich retailing and new digital capabilities
  • New architectural drivers based on digital, data and innovation enablers
Moderator - Chris Bird, Principal Analyst - Architecture, T2RL
Bertrand Kienzt, CEO, Conztanz
Nathan Holm, Managing Director, PSS Integration and Modernization, American Airlines
Stuart Ellidge, Delivery Director, Adaptris
Russell Bowman, VP Product Management, T2RL
11:25

Round table Feedback

11:55

Closing Remarks

Richard Clarke, CEO, T2RL
12:15

Close of Conference


The organisers reserve the right to change the programme, speakers or venue should circumstances require.

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