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New Generation of Airline Passenger Systems
20th - 22nd September 2016 // Grand Connaught Rooms, London

Welcome

FlightGlobal and Travel Technology Research are delighted to announce the 3rd New Generation of Airline Passenger Systems conference. This year will attract the top decision makers within the industry and will actively help airlines in their mission to get real value from investment in the best of breed solution. The conference will focus on managing the challenge of best of breed for value creation with a key focus on providing a measurement for openness. Airlines will discover how to achieve value in their decisions and will enable them to assemble and manage a best of breed PSS solution which is fit for purpose.

 

 

 

COMPLIMENTARY return journey for your luggage to/from the airport and London for the conference. More details All delegates are invited to a networking gala dinner on the evening of 21st September aboard the exclusive Silver Sturgeon boat (Savoy Pier). More details . Tim Harford is a world renowned behavioral economist and award-winning Financial Times columnist. Frequently described as ‘Britain’s Malcolm Gladwell,’ his first two books have been translated into 30 languages and sold well over a million copies. Revealing the everyday realities of economics, Tim considers how the world, people and organisations work and the truth behind risk, decision making and commerce.
Speakers
no photo
Speaker to be confirmed

ELEMICA
Chris Bird
Principal Analyst - Architecture
T2RL
Aidan Brogan
CEO
Datalex
Paul Byrne
SVP Development
OpenJaw Technologies
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Tim Catling
PSS Programme Manager
Cathay Pacific
Richard Clarke
CEO
T2RL
Bert Craven
VP of Research
T2RL
Charles Cunningham
Flight Dispatch Superintendent
Southwest Airlines
Agenda

Day 1: Tuesday 20 September

12:30
Registration and Welcome Lunch

Kindly sponsored by: 

14:00
Chairman's Opening Remarks
Mike Moore, Managing Partner and Director, T2RL
14:10
T2RL State of the Nation
  • Analysing the key events in the past 12 months and what they might mean
  • Future projections for 2017 and beyond
Richard Clarke, CEO, T2RL
14:40
FlightGlobal’s top trends to watch
  • Hear FlightGlobal' Chief Economist share the macro-economic, social and environment and business trends that will impact our industry in the next 5-10 years
  • Understand how to plan to mitigate or benefit for these and what it means for those leading key aviation programmes for airlines
Peter Morris, Chief Economist, FlightGlobal
15:10
Panel discussion: Managing the merchandising opportunity

Airline growth will be driven by merchandising and ancillary sales. Is the pursuit of increasingly elaborate solutions the answer or do simpler approaches deliver better returns?

  • How important is the PSS in achieving success?
  • Reviewing technical challenges of implementing an independent retailing platform
  • Pushing the scope of merchandising across the trip lifecycle
  • The opportunities and challenges in aggregating and mining different sources of data
  • Solving segmentation and personalisation
Moderator - Marc Rosenberg , President, STRATACONNEX
Wondwosen Taye, Director Business Transformation and Continuity, Ethiopian Airlines
Aidan Brogan, CEO, Datalex
Fergal Kelly, CCO, Mobile Travel Technologies
Bas't Hooft, Senior Manager NDC, KLM
Matthias Göhler, Senior Vice President, SAP Hybris
16:00
Ancillary revenue and merchandising airline case study
Matthias Göhler, Senior Vice President, SAP Hybris
16:15
1-to-1 meetings

This is your opportunity to meet all of the key vendors who are influencing the industry and will help you to make the best solution choices and investment decisions for your airline.

17:30
Networking Drinks Reception

Day 2: Wednesday 21 September

8:10
Coffee and registration
9:15
Chairman's Introduction to Day 2
Mike Moore, Managing Partner and Director, T2RL
9:30
Keynote: Ideas that Matter

Perspectives and insights from the author of the million-selling book 'The Undercover Economist' talking about why some businesses are successful at innovation whilst others fail. We talk a lot about innovation – but what do we really mean? 

Tim Harford believes we’ve become fixated on a particular kind of innovation, and we’re missing out other possibilities. Ranging across high performance cycling, aeronautical engineering and medical research, Tim explores where good ideas come from - and why it is a challenge to support the new ideas that really matter.

Tim Harford, Columnist and Author, Financial Times
Q&A Moderator - Richard Clarke, CEO, T2RL
10:15
How to deliver value through partnership
  • An alternative way to deliver PSS
Cindy Falschlehner, Senior Director, Airline Passenger Solutions, Hewlett Packard Enterprise
10:30
Can best-of-breed deliver more value?

CIOs are at the forefront of the best of breed battle. This conference will address the key issues around strategy, design and implementation THIS panel will focus on the biggest driver of all: How can airlines create more value from a best of breed solution?

  • Is the airline market moving to 'best of breed' or are the barriers to entry still too high? How open are key market players?
  • How can CIOs mediate approaches to ensure vendor and airline relationships are harmonious and focused on value creation from the outset?
  • Leveraging best of breed across PSS, revenue management and ancillaries – Is this the road to revenue growth?
Moderator: Bert Craven, VP of Research, T2RL
Alan Talbot, Deputy CIO, Air Malta
Simon Lamkin, CIO, Brussels Airlines
Cormac Whelan, CEO, Mercator
Cindy Falschlehner, Senior Director, Airline Passenger Solutions, Hewlett Packard Enterprise
11:10
Mid-morning coffee and networking
11:30
CUSTOMER ACQUISITION AND DISTRIBUTION AN AIRLINE CASE STUDY
Jim Davidson, President and CEO, Farelogix
Tye Radcliffe, Director of Distribution, Payment and Ticketing Systems, United Airlines
11:45
Panel discussion: Does customer acquisition define the winners and losers in distribution?

The last year has seen some real ripples in distribution, including Lufthansa's lead with surcharges and a continued interest from airlines on NDC. In which direction will the industry move with regards to distribution? Are there more efficient strategies and channels for airlines to use?

  • How can airlines achieve the widest reach at the lowest cost?
  • How is NDC driving channel traffic? And revenues?
  • What is the future for fares and pricing?
  • How does a modern distribution team deal with 21st century customer expectation - social media, google search etc.?
Moderator: Richard Clarke, CEO, T2RL
Eric Dumas, CEO, Vayant
Jim Davidson, President and CEO, Farelogix
Ken McLeod , Corporate Director , Advantage Travel Centres Ltd
Paul Byrne, SVP Development , OpenJaw Technologies
Yanik Hoyles, Director of NDC Program, IATA
Tye Radcliffe, Director of Distribution, Payment and Ticketing Systems, United Airlines
Dr Karl Isler, Head of Operations Research and Strategy, Revenue Management, Pricing and Distribution Department, Swiss International Airlines
12:30
Lunch and networking in the exhibition area
13:30
Roundtables

A personal interaction to discuss your hot topics. Previous participants have said that this is a great way to share ideas and discuss the core issues impacting the industry in an informal setting.

14:30
Roundtable feedback
14:50
Panel discussion: What does ONE Order mean for PSS?

IATA'S ONE Order initiative sets out a promise for simplification of airline commercial processes and technology solutions. But with 67% of passengers boarded being delivered by just three entities, is this a realistic vision or just a pipedream?

  • What will need to happen to deliver ONE Order?
  • What will it take to make ONE Order a reality?
  • Who will be the beneficiary?
Moderator: Mike Moore, Managing Partner and Director, T2RL
Sebastien Touraine, Head - ONE Order Program, IATA
Daniel Friedli, Managing Director and Partner, Travel in Motion
Ian Ryder, VP New Business Concepts, SITA
Ravi Simhambhatla, Vice President Commercial Systems, United Airlines
15:30
Afternoon tea and networking in the exhibition area
16:00
1-to-1 meetings

This is your opportunity to meet all of the key vendors who are influencing the industry and will help you to make the best solution choices and investment decisions for your airline.

18:00
Depart Connaught Rooms for Gala Dinner
18:30
Boarding time for the gala dinner aboard the Silver Sturgeon Yacht
19:00
Silver Sturgeon Yacht departs for River Thames cruise and dinner

Day 3: Thursday 22 September

9:15
Coffee and networking
9:45
Chairman's Introduction to DAY 3
Mike Moore, Managing Partner and Director, T2RL
9:55
Architecting business agility, integration and innovation in the PSS, an airline case study
Stan Boyer, VP Airline Solutions, Sabre
10:10
Panel discussion: Building Integration capability

Architecting business agility is the holy grail for those in airline IT, but to achieve a true ‘plug-and-play’, best of breed solution, you need an architecture that supports this from the ground up and a greater degree of openness between vendors. There are calls for more standardisation but it is integration that remains that greatest challenge.

  • Risk and cost reduction in integration
  • Acquiring capabilities technical, commercial and contractual that will allow you to deliver and manage integrated solutions
  • Assessing and measuring system interoperability: Introducing the Integration Opportunity Score (IOScore)
  • Interfacing and integrating with systems outside of direct airline control e.g. airports
Moderator: Bert Craven, VP of Research, T2RL
Bertrand Kienzt, CEO, Conztanz
Chris Bird, Principal Analyst - Architecture, T2RL
Stan Boyer, VP Airline Solutions, Sabre
11:00
Mid-morning coffee and networking
11:25
Panel discussion: Future proofing PSS Agreements and Managing Transition

The cost and complexity of transition are key reasons why the PSS agreement is the longest-term agreement in the airline portfolio.

  • How can we simplify PSS transition?
  • Reducing the technical challenge to focus on managing change and delivering commercial outcomes
  • Managing contracts and SLAs
  • Dealing with changes in technology in long-term agreements - preventing systems from being out of date and fostering innovation
  • How airlines can take control of their business through owning the data
Moderator: Mike Moore, Managing Partner and Director, T2RL
Sami Aras Kubilay, Business Development Manager, Aviation & Travel Solutions, Hitit CS
Daryoush Niknam, ICT Director General, Iran Air
Richard Smith, Director, Gowling WLG UK
Tim Catling, PSS Programme Manager, Cathay Pacific
12:15
Lunch and networking in the exhibition area
13:15
The hidden value in Irregular Operations (IROPs)
Michael Ihle, Vice President Product Management, HPE
13:35
Panel discussion: IROPS - Where customer experience meets operational reality

Disruption is a fact of life in every mode of travel. managing service recovery efficiently and effectively is a critical factor for success. Delivering solutions to this problem represents one of the greatest integration challenges

  • What are the options for managing IROPS?
  • Is IROPS inside or outside the PSS?
  • Who will be the winners and losers in IROPS?
Moderator: Ira Gershkoff, Principal Consultant, T2RL
Kevin O'Toole, Head of Strategy , FlightGlobal
Charles Cunningham, Flight Dispatch Superintendent, Southwest Airlines
Michael Ihle, Vice President Product Management, HPE
14:30
CLOSING REMARKS FROM THE CHAIRMAN
Mike Moore, Managing Partner and Director, T2RL
15:00
Close of conference

Reasons to Attend

The New Generation of Airline Passenger Systems conference 2016 is set to be one of the largest annual gatherings of IT professionals in the airline industry.

Benefit from a highly focussed agenda which will deal with managing the challenge of best of breed solutions. 

Over 5 hours of networking time will ensure delegates make integral business connections and strengthen existing business relationships. 

Find out how airlines can achieve value from PSS vendors and integrate PSS systems that are fit for purpose.

Learn how to mitigate risk when introducing a new passenger service system.

Testimonials
2015 testimonials include:
  Great networking opportunity; interesting sessions  
JAL
  Good discussions and market information sharing  
Swissynergizers
  Informative and good to drive future strategy for many airlines  
PR Revenue Management
  Very good, and the new 'question solution' in the panel debates was impressive 
Braathens IT
  Informative and validated thinking regarding approach to PSS assessment  
Sun Country Airlines
2016 Airline Attendees include:
Sponsorship & Exhibition Packages

 

Every aspect of our conference marketing strategy is targeted toward airlines who are on the lookout for new strategic partnerships – whether it be for a transformational PSS project, merchandising concept or NDC integration

We start our year-long event marketing campaigns by interviewing individual airlines to determine their partnership needs and construct a comprehensive plan to ensure our conference delivers every aspect of this – this is why over 100 unique airlines attend our conferences every year and why our exhibition and meeting spaces regularly sell out months before the conference

Over 100 airlines attended one of our London events in 2015 offering an opportunity to build a connection with the IT or commercial lead at airlines looking to invest in new software, technology and partnerships – no other event actively targets those in a buying cycle and offers such unprecedented access to senior airline executives actively looking for the right partners

If you would like further information on how you can be involved through our sponsorship packages, please contact the sponsorship team to discuss your requirements.

 

2016 Sponsors
Platinum Sponsors
Gold Sponsors
Bronze Sponsors